Frequently asked questions

How can I track my order?

After your purchase, you will receive a link by e-mail to track your order. If for some reason the link doesn't work or if you need additional information, you can also email us anytime for an update. Our support ambassadors will reply to you within 24-48h.

When will I receive my order?

Processing your order, preparing the package, and delivering it to you requires 17 to 24 business days in total. Our team strives to offer fast delivery without compromising the quality of the product.

Where is my order shipped from?

We have two main warehouses, one inside the US and one located in China. Your order will be shipped either from the US or China, depending on product availability and customer location. In any case, including overseas express shipping, the total delivery time (handling and transit included) ranges between 17 to 24 business days.

Please be aware that as we offer worldwide shipping, actual delivery times may vary slightly depending on your exact location and local customs processing.

How much does delivery cost?

We deliver free of charge worldwide. Our standard delivery time (including handling and transit) is 17 to 24 business days, but if you need faster express shipping options, please send us an email to get a quote.

Why is my order not complete?

If your order contains more than one product, it is possible that some items were shipped separately. Don't worry, your order will arrive shortly. If you need any information or have any question, just send us an email and our support ambassadors will be in touch. 

What to do if my order is stuck?

A problem with your delivery? Stuck tracking, package returned to sender, lost, or damaged parcel?

With our secure shipping, we take care of all logistics disputes for you. Customer satisfaction is our number one priority. If your package is lost or arrives damaged, please send us a photo of the item along with your order number to contact@hunter-x-hunter-merchandise.com. We will take full responsibility by sending you a replacement package at our expense.

Order issues are very rare, but if they happen, do not hesitate to contact our support team: we will do our best to accommodate your needs and find the perfect solution.

Can I modify my order?

Yes, as long as your order is not "in progress". If you made a mistake, either send us an email or a message on the live chat so that we can quickly make the alteration. 

Can I cancel my order?

It is possible to cancel your order as long as it has not been processed or shipped! If the order is already in progress, a cancellation or restocking fee of up to 15% of the purchase price may apply. Please refer to our refund policy for more information on the matter.

Also, feel free to contact us at contact@hunter-x-hunter-merchandise.com: our team members will do their best to accommodate your needs!

Can I return an item?

Yes, we accept returns and exchanges for both defective and non-defective products within 14 days of delivery. Items must be in new and unused condition.

Returns are completely free of charge and handled by mail. A prepaid return shipping label is included in your package, and there are no restocking fees or hidden costs. Once we receive your return, your refund will be processed within 7 days.

Our products are thoroughly checked by our quality control department before each shipment. However, if your product arrives damaged or with a defect, please send a photo of the item to contact@hunter-x-hunter-merchandise.com along with your order number so we can arrange a quick replacement. Customer satisfaction is our number one priority.